We suggest that before you order from The Mainland Trader you read our Shipping & Returns information carefully.
Delivery Information - Lets Keep It Simple
We always contact customers by telephone to confirm their order and delivery instructions and payment before we despatch orders.
Orders placed during weekends or public holiday(s) will be processed the following business day.
Please tell us in the 'add comments about your order' box under delivery method where you would like your delivery placed if you are not home when the courier calls.
(ie on the front door step).
If we do not give the courier a delivery instruction they will take the delivery back to their depot.
Bank Transfer Instructions
Account Names: The Glengarry Trading Post Ltd t/a The Mainland Trader
Account Number: 01-1158-0130328-00
We use Courier Post's overnight delivery service. Courier Post's target delivery is next working day, business deliveries by 12 noon, residential deliveries by 5pm. Online track & trace available.
We also use Big Chill Distribution for the larger 20kg+ orders.(The delivery destination must be a commercial address)
International shipping is not available.
Cancel An Order
The Mainland Trader pride ourselves on our quick shipment of in stock products, same day order processing means that most domestic orders placed before 3pm central time Monday through Thursday usually leave our warehouse the same business day!
If your package has not been shipped yet, you can contact us to cancel.
Delivery Costs for Returns and Exchanges
If goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
We will take care of any delivery costs to do with the exchange of goods, including return delivery to the customer.
Pre- Season And Early Orders Welcome Any Time
Please secure your whitebait with a pre- season or early order. In the event of a bad season we will supply customers on a first in first served basis. Early orders are also beneficial for customers as we can put your order aside for a later delivery and it is guaranteed that you will not miss out. (please type pre-season or early order in the "add comments about your order" box).